How to say difficult things well

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It is:

• very easy to talk about easy subjects badly,
• possible to talk about easy and hard subjects badly
• but saying the hard things well is very much an art for leaders.

Here are some tips on personal communication that will help us to be great communicators.

• Win people
• Be positive even when its negative
• Say positives before negatives
• Observe people to see them say things well, get observed, observe and critique your staff!